Terms and Conditions, last updated: 04/06/2024

Terms and Conditions

Effective Date: 04/06/2024

1. Introduction

Welcome to Airplate Aps ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, services, products, and software. By accessing or using our website, products, and services, you agree to comply with and be bound by these Terms.

2. Company Information

Company Name: Airplate Aps
Address: Grønlandsgade 36 2 tv, 5000 Odense C, Denmark
Email: info@airplate.dk
Phone: +45 31 54 97 31
Website: airplate.dk

3. Services and Products

Airplate Aps provides drone tracking services through our website, along with associated hardware and software. Our tracking device and software allow users to display the position of their drone and themselves on a map.

4. Software License

4.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our software solely in connection with the use of our hardware and services.

4.2 License Restrictions

You may not: (a) modify, copy, or create derivative works based on the software; (b) reverse engineer, decompile, or disassemble the software; (c) rent, lease, or sublicense the software.

5. Intellectual Property

All content, software, hardware designs, trademarks, and other intellectual property on our website and products are owned by Airplate Aps or our licensors. You are not permitted to use any of our intellectual property without our prior written consent.

6. Payment Terms

6.1 Accepted Payment Methods

We accept all major credit cards and mobile payment options including MobilePay (in Denmark and Finland), Apple Pay, and Google Pay.

6.2 Payment Timing

Payment is required immediately upon purchase.

6.3 Currency

Payments can be made in Danish Krone (DKK) or Euro (EUR).

6.4 Payment Confirmation

We will only ship products once payment has been confirmed.

7. Delivery Terms

7.1 Shipping

We will ship the products to the address provided by you during the purchase process. Please ensure that the address is correct and complete.

7.2 Delivery Time

Delivery times may vary based on your location and the shipping method selected. We will provide an estimated delivery time during the purchase process.

8. Return and Refund Policy

8.1 Returns

You may return products within 14 days of receipt for a full refund, provided that the products are in their original condition and packaging.

8.2 Refunds

Refunds will be processed within 14 days of receiving the returned products. Refunds will be made to the original payment method.

8.3 Return Shipping

You are responsible for the cost of return shipping unless the product is defective or incorrect.

9. Software Updates

We may from time to time provide updates to the software. These updates are designed to improve, enhance, and further develop the software and may take the form of bug fixes, enhanced functions, new software modules, and completely new versions.

10. Limitations of Liability

To the fullest extent permitted by applicable law, Airplate Aps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the software or hardware; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

11. Warranties and Disclaimers

11.1 Hardware Warranty

We offer a 2 year warranty on our hardware products from the date of purchase against defects in materials and workmanship under normal use.

11.2 Software Disclaimer

The software is provided "as is," without warranty of any kind. We do not warrant that the software will be uninterrupted or error-free.

12. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy, which explains how we collect, use, store, and safeguard your information.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Denmark. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Denmark.

14. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@airplate.dk
Phone: +45 31 54 97 31
Address: Grønlandsgade 36 2 tv, 5000 Odense C, Denmark

Privacy Policy, last updated: 06/06/2024

Privacy Policy

Effective Date: 06/06/2024

1. Introduction

Airplate Aps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website airplate.dk, use our services, or interact with our products. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as your name, email address, phone number, payment details, and shipping address when you:

Create an account
Place an order
Contact us
Subscribe to our newsletter

2.2 Usage Data

We may collect information about your interactions with our website, including:

IP address
Browser type and version
Pages visited
Time and date of visits
Time spent on pages
Referring site details

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect in the following ways:

To provide, operate, and maintain our website and services
To process transactions and send you related information, including purchase confirmations and invoices
To manage your account, including registering and managing your user profile
To communicate with you, including responding to your comments, questions, and requests
To send you technical notices, updates, security alerts, and support and administrative messages
To provide customer service and support
To monitor and analyze usage and trends to improve your experience with our website and services
To detect, prevent, and address technical issues
To send you marketing and promotional communications, if you have opted in to receive such communications

4. Legal Basis for Processing Personal Data under GDPR

If you are from the European Economic Area (EEA), Airplate I/S’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it. We may process your personal data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
To comply with the law

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. One of these service providers is Stripe, a payment processing company. When you make a purchase, your payment information is processed by Stripe. We do not store your payment information. Please review Stripe's privacy policy to understand how your data is handled by them: Stripe Privacy Policy.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Airplate I/S aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access: You have the right to request copies of your personal information.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
The right to data portability: You have the right to request that we transfer the information that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@airplate.dk
By phone: +45 31 54 97 31